View guides
Live chat closed
Write e-mail

Standing by

Weekdays:
9am - 5pm (CET)

Sat-/Sun-/holidays:
Closed

Service levels

Having good intentions is one thing. Showing good results is a totally different manner. This is why we monitor our reply times. Our goals for reply times are presented in the table to your right.

Our average reply time, from when we receive an inquiry untill the first reply is sent, is normally below 60 minutes. This goes for all account types.

In other words, you can always help and support being fast through e-mails; and instantaneous through live chat, if our staff is online.

Account type Expected reply time*
Light 4 hours
Business 2 hours
Business Plus 1 hour
Custom By appointment

* Within our normal opening hours

Satisfaction survey

We also measure the quality of our support - all inquiries are followed up on with a survey that simply asks the question: Are you satisfied with the quality of the answer you got, or not?

The results are summed up and presented right here on this page, directly from our support system, Zendesk.

Satisfied with the support

Did you mean: 

Sorry, couldn't find any results.

Get a free Ubivox trial

In the trial period, every function is available. However, you can only send to a max. of 50 recipients per delivery.

When you create your account, you confirm that you will also follow our anti spam policy and business terms.

Subscriptions and payment

Turn your trial into a full subscription by activating it. This is done by adding credit card details, in the account administration, and choosing a subscription.

No minimum contact period or risks

If you choose to not activate your account, the trial will automatically be closed after 10 days. You will only be invoiced if you actively subscribe.



Get in touch if you want to try Ubivox -
send us an e-mail at support@ubivox.com.